100 Days Change of Mind
Our returns policy is simple, if you are not satisfied with your purchase for whatever reason, you will have up to 100 days to return it back to us for a refund, exchange or store credit. This is just a part of our service guarantee to our customer.
In order to process a Return/Exchange, you may send your query to email@example.com with your Order number in the subject for reference.
Return & Exchange Terms & Conditions
1. All return shipping charges must be paid by the customer.
2. Items returned without authorisation will not be accepted.
3. The time frame for return & exchange must not exceed 100 days from when the original order was placed.
4. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
5. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
6. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
7. Due to reasons pertaining to hygiene, earrings cannot be returned.
Any breakage, damage or gradual degradation of the jewellery due to normal wear, is not covered by this guarantee.
BEDDING AND FOOTWEAR
We are happy to accept change of mind returns for Bedding & Footwear. However, please note that customers are responsible for covering the postage. The return requests to be made within 30 days of it being delivered to you. After this period we won't accept returns for unwanted items so please get in touch with us as soon as you can!
If you happen to receive an incorrect or defective item, we will assist you by providing a return label, or offering a refund, or store credit equivalent to the original amount paid and we will cover the expenses for the second delivery.
The shipping fee paid for your purchase is non-refundable. If you have enjoyed free shipping on your purchase, the shipping fee will be deducted from the total refund amount to cover the cost of handling and restocking the returned item.
Hygiene and our customers' safety is very important so please ensure all returns are not used and in their original condition.
SUBMIT A RETURN REQUEST & CONTACT US
When sending a request for from within the account or contacting us to initiate a return, we will follow up and send you the instructions to return your items within 24hrs.
Once we have received the items from you, we will then process the returns/exchanges within 3 Business days. All refunds will be issued back the same way the payment was made either by Credit Card or PayPal.