FAQ

At Brilliant Co, we carry a wide range and selections of jewellery from Fine Jewellery of Solid Karat Carat Gold, .925 Sterling Silver with Genuine Diamonds and Gemstones all the way to Fine Fashion Jewellery using gold/rhodium/rose-gold plated base metal using top-quality Swarovski® Crystal stones or AAA Cubic Zirconia.

Sterling silver and fine silver jewellery are generally considered hypoallergenic, meaning they are less likely to cause allergic reactions. However, individual reactions can vary, and some people may still experience sensitivity to these materials.

If you have particularly sensitive ears, we recommend considering earrings made of pure silver or 925 silver earrings. Also, it’s always a good idea to consult with a jewelry specialist or allergist to determine the best choice for your specific needs.

Rest assured, the crystals used in our Krystal Couture range are specifically made from top-quality crystal stones sourced from Swarovski. We take pride in using authentic Swarovski crystals in our products to ensure the highest level of quality and brilliance.

If you are specifically looking for Swarovski branded products, we recommend checking our website as we also offer a dedicated collection featuring Swarovski products. You can explore our Swarovski collection at this link: https://brilliantco.com.au/collections/swarovski-collection

We understand the importance of authenticity and strive to provide our customers with genuine and premium-quality products.

To place an order on the Brilliant Co website, please follow these steps:

Go to the website at https://brilliantco.com.au/.
Browse the products: Explore the website to find the products you're interested in purchasing. You can navigate through different categories or use the search function to find specific items.
Select the item: Once you've found the desired product, click on it to view more details, including available variations such as size or color.
Add to cart: If you decide to proceed with the purchase, click on the "Add to Cart" button. You can continue shopping and add more items to your cart or proceed to checkout if you're ready to complete your order.
Review your cart: When you're ready to finalize your purchase, click on the shopping cart icon or the "View Cart" button. Review the items in your cart to ensure everything is correct, and make any necessary adjustments.
Proceed to checkout: Once you're satisfied with the items in your cart, click on the "Checkout" button to proceed to the checkout page.
Provide shipping information, choose shipping method then provide your billing information: On the checkout page, you'll need to enter your shipping address, billing information, and any other required details. Please ensure all the information is accurate to avoid any delivery issues.
Review and place order: Before finalizing your order, carefully review all the details, including the items, quantities, shipping information, and total cost. If everything looks correct, click on the “Pay Now” button to submit your order.

Order confirmation: After placing your order, you should receive an order confirmation email with the details of your purchase. Keep this email for future reference.

Thank you for reaching out! To check the status of your order, please contact our support team at cs@brilliantco.com.au. Kindly include your order details, such as the order number, and our team will be happy to assist you in providing the latest update on your order.

Thank you for your order! Once your order is shipped, you will receive an email notification with the tracking details. The email will include a tracking number that you can use to get real-time updates on the status and location of your package.

If you have any questions or need further assistance with tracking your order, please don't hesitate to contact our support team. Kindly reach out to cs@brilliantco.com.au and make sure to include your order number in your message. Our support team will be more than happy to assist you in any way they can.

We appreciate your patience and are excited for you to receive your order!

To inquire about canceling your order, please reach out to our customer support team at cs@brilliantco.com.au and include your order number. They will be able to assist you in checking the status of your order and determining if it can still be canceled. It's important to contact them as soon as possible to ensure timely assistance.

If you need to change your shipping address after placing an order, please contact our customer support team at cs@brilliantco.com.au. They will be able to assist you with this request. It's important to reach out to them as soon as possible, providing them with your order details and the updated shipping address. They will guide you through the process and let you know if the address can be changed.

To unsubscribe from our mailing list, please contact our customer support team at cs@brilliantco.com.au. They will be able to assist you with your request and ensure that you are unsubscribed from our mailing list. Alternatively, you can click on the 'unsubscribe' link located at the bottom of our marketing emails.

We are an Online Exclusive store, with the aim to provide the best value to our customers. we receive, pack & ship directly from our fulfilment centre, which is not open for public.

Yes, you can include a personalized message with your order on the Brilliant Co website for most products. However, please note that UGG products and Marketplace products may not support personalized messages.

For the majority of products, you can follow these steps to include a personalized message:
After adding the desired items to your cart, in the cart view, click on the “Note" option to add any special instructions or personalized message you would like to include with your order.
Type in your personalized message or special instructions in the provided text box.
Once you have entered your message, click on “Save” then continue with the checkout process to finalize your order.

Of course! To request your invoice, please send an email to cs@brilliantco.com.au and make sure to include your order number in the email. Our customer support team will be happy to assist you and send you the requested invoice.

We offer $8.95 flat rate shipping for within Australia and $18.95 for anywhere in the world (with additional charge if more than 250g).

Do you need Express Shipping for an important event? We offer Express Shipping with up to 3 business days delivery, within the Express Post Network at only $12.95.

Yes, we offer international shipping services. The delivery times for international shipments can vary depending on the location. international deliveries typically take between 3 to 20 business days. Also, it’s important to note that the actual delivery time may depend on factors such as customs processing, local postal services, and any potential delays beyond our control.

The delivery time for your order depends on several factors, including the shipping method chosen and the location of delivery. Here are the expected delivery times for Brilliant Co's jewellery purchase under normal conditions:

STANDARD POST:
NSW
Metro: 1-2 business days.
Country: 2-3 business days.

VIC, SA & QLD
Metro: 2-3 business days.
Country: 3-4 business days.

NT, TAS & WA
Metro: 6-7 days business days
Country: 7-10 days business days.

EXPRESS POST:
Delivery within 1-3 business days depending on your location.

INTERNATIONAL DELIVERIES
Delivery times can vary, but most international orders arrive within 3 to 20 business days depending on the location.

Please note that the provided delivery times are estimates and may vary depending on factors beyond our control, such as customs processing and local postal services. These times are applicable to jewellery purchases, and for other product(s), it is recommended to contact the support team for specific delivery details.

Yes, we offer free shipping within Australia for orders that meet certain criteria. If your order is worth $99 or more (on selected products), you will be eligible for free shipping. This means that you won't have to pay any shipping fees for your order.

However, please note that this free shipping offer applies to specific products and brands. To see the list of products and brands that qualify for free shipping, you can click here.

Our returns policy is simple, if you are not satisfied with your purchase for whatever reason, you will have up to 100 days to return it back to us for a refund, exchange or store credit.

Return & Exchange Terms & Conditions
1. All return shipping charges must be paid by the customer.
2. Items returned without authorisation will not be accepted.
3. The time frame for return & exchange must not exceed 100 days from when the original order was placed.
4. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
5. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
6. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
7. Due to reasons pertaining to hygiene, earrings cannot be returned.
Any breakage, damage or gradual degradation of the jewellery due to normal wear, is not covered by this guarantee.

BEDDING AND FOOTWEAR
We are happy to accept change of mind returns for Bedding & Footwear. However, please note that customers are responsible for covering the postage. The return requests to be made within 30 days of it being delivered to you. After this period we won't accept returns for unwanted items so please get in touch with us as soon as you can! 

If you happen to receive an incorrect or defective item, we will assist you by providing a return label, or offering a refund, or store credit equivalent to the original amount paid and we will cover the expenses for the second delivery.

The shipping fee paid for your purchase is non-refundable. If you have enjoyed free shipping on your purchase, the shipping fee will be deducted from the total refund amount to cover the cost of handling and restocking the returned item.

Hygiene and our customers' safety is very important so please ensure all returns are not used and in their original condition.

No worries.... In the unlikely event you've received not what you've ordered, there's no need to panic, just get in touch, and we will make it right. Should there be an issue with your order even though we got it right, no sweat, we will fix that up too. Simply get in touch at cs@brilliantco.com.au and provide them with your order number and photos of the item you received. Our team will promptly assist you in resolving the situation and ensuring that you receive the correct item or find a suitable solution. We appreciate your understanding and look forward to rectifying any issues as quickly as possible.

In order to process a Return/Exchange, you may send your query to cs@brilliantco.com.au with your Order number in the subject for reference.

When sending a request for from within the account or contacting us to initiate a return, we will follow up and send you the instructions to return your items within 24hrs.

Once we have received the items from you, we will then process the returns/exchanges within 3 Business days. All refunds will be issued back the same way the payment was made either by Credit Card or PayPal.

To care for your jewellery and keep it in good condition, here are some general guidelines to follow:
Avoid Perfume: It's recommended to avoid spraying perfume directly on your jewellery. Perfumes often contain chemicals that can react with the metal, causing discoloration or damage. It's best to apply perfume before wearing your jewellery.
Remove Before Showering: It's advisable to remove all jewellery before stepping into the shower or taking a bath. The exposure to water, soap, and shampoo can accelerate the tarnishing process or damage certain gemstones.
Don't Swim with Jewellery: It's important to remove your jewellery before swimming, as chlorine and saltwater can be harsh and corrosive, potentially causing damage or discoloration.
Proper Storage: Store your jewellery in a cool, dry place, preferably in a box or a velvet pouch. This helps protect it from dust, moisture, and scratches. Keeping each piece separate or in individual plastic bags can further prevent scratching during storage and transit.
Be Cautious with Lotions and Creams: Lotions, creams, and other skincare products may contain acidic ingredients that can react with the metal parts of your jewellery. It's advisable to apply these products and allow them to dry before wearing your jewellery to minimize the risk of damage.
Remove Before Bedtime: It's recommended to take off your jewellery before going to bed. This prevents accidental damage, such as getting tangled in sheets or subjected to excessive pressure.

Please note that these are general care guidelines, and specific care instructions may vary depending on the materials and design of your jewellery.

If you have any further questions or need specific care advice for your jewellery, feel free to contact our support team and we’ll be happy to assist you!

While it's true that all jewellery can eventually tarnish over time, we provide care instructions to help you maintain the beauty and quality of our jewellery for as long as possible. We encourage you to follow the care card that comes with your jewellery, as it contains specific guidelines on how to care for and preserve the piece.

Enjoy a wide selection of payment options, which includes the standard Paypal and Credit Card facilities which accepts all Major cards (Master Card, Visa, AMEX). As an additional convenience, we also provide interest-free instalment plans with ZipPay and AfterPay.

We use 128bit SSL Certificate to protect against the loss, misuse or alteration of your information. We will never disclose your personal information to any third parties, so you can rest assured that your information is safe with us.

Certainly! You can sign up for newsletters and promotional emails from Brilliant Co.. Just go to https://brilliantco.com.au. Scroll down to the bottom of the page and submit your email address in the provided field.

By signing up, you'll stay up-to-date with the latest news, product releases, exclusive offers, and other exciting updates from Brilliant Co.

Yes, Brilliant Co. offers both loyalty and referral programs through the Brilliant Insider Tribe. The Brilliant Insider Tribe is a membership program that rewards customers for their loyalty and referrals.

By joining the tribe, members can earn points for various activities such as making purchases, referring friends, leaving reviews, and engaging with Brilliant Co. on social media. These points can be redeemed for exclusive discounts, early access to new products, and other exciting perks. It's a fantastic way for customers to enjoy additional benefits and savings while supporting Brilliant Co.

For more information, please visit https://brilliantco.com.au/pages/brilliant-insider-tribe.

To contact the customer support, please click on https://brilliantco.com.au/pages/contact-us. Then, fill in the required information and click on ‘Submit Now’. Our team will prioritize your request and reach out to you promptly.