What is your jewellery made of?

Are your products hypoallergenic?

Are the Swarovski crystals authentic?

How can I place an order?

What is the status of my order?

How do I track my order?

Can I cancel my order?

Can I change my shipping address after placing an order?

How do I unsubscribe from your mailing list?

Do you have a physical store?

Can I include a personalized message with my order?

Can you send me my invoice?

What are your shipping options and costs?

Do you offer international shipping?

How long will it take for my order to be delivered?

Do you offer FREE shipping?

What is your return policy?

What should I do if I received an incorrect or damaged item/s?

How do I submit a Return/Exchange request?

How should I care for my jewellery?

Does your jewellery tarnish?

What payment methods do you accept?

Is my payment information secure

Can I sign up for newsletters or promotional emails?

Do you offer loyalty or referral programs?

How can I reach your customer support team?

Video Resources

How To Clean Your Jewellery

How To Adjust Earring Clasp

How To Adjust Ring Size