We will send you an email to reset your password.
It’s called the Brilliant Insider Tribe. An exclusive gateway for you to enjoy more benefits that Brilliant Co has to offer!
There are three different Brilliant Insider Tribe Tiers: Emerald, Ruby, and Diamond! Upon successfully signing up for the programme, you’ll be qualified as one of our valued Emerald members.
To become a Ruby Member, you will need to spend an accumulated value of AUD 600/ 600 Gems within the course of one (1) calendar year of signing up for Brilliant Insider Tribe. Your status is valid for one (1) full calendar year.
To become a Diamond Member, you will need to spend an accumulated value of AUD 1,000/ 1,000 Gems within the course of one (1) calendar year of getting qualified for Diamond Member Status. Your status is valid for one (1) full calendar year.
Joining our loyalty programme is completely FREE and open to everyone with the age of 18 & above! All you have to do is visit www.brilliantco.com.au, navigate to the bottom left corner of the page and click on the “Rewards” button, fill in your details accordingly to complete your registration.
There are now more ways to earn Gems! Gems can be earned regularly through the following ways:
a. Every qualifying 1 AUD spent on our web-store = 1 Gem*
b. Successfully referring our programme to others = 5 Gems
c. Birthday Gems: It’s a surprise!
*Excludes the purchase of a Brilliant Co Gift Card and shipping costs. There are also one-time bonus points for the following actions:
a. Follow us on IG: 5 Gems each
b. Like page on Facebook: 5 Gems
c. Share Link of Facebook: 5 Gems
It’s simple! You can do so by signing in to your online account and navigate to the bottom left corner of the page. Click on the “Rewards” button and a widget will pop out with your available Gems balance being displayed up top.
Yes. Any unredeemed Gems/ vouchers will expire after 1 year. Please check your account regularly for Gems update. Should you require our assistance on this, our dedicated customer service team will be more than happy to help out.
Your Gems will be credited into your account within approximately 1 - 7 working days upon successfully completing an order/ qualifying activity.
100 Gems = $1 OFF
500 Gems = $5 OFF
Redeeming your Gems will not affect your Brilliant Insider Tribe tier progress or qualification. You will continue enjoying your tier benefits as long as you meet the yearly minimum total spend required for the tier.
No. We will not be able to extend or reinstate any expired Gems. Therefore, we’d highly recommend you to redeem your Gems before it’s too late!
That’s easy! Once you’ve received the birthday email, just key in the special birthday code and apply it at check out, whilst making an online purchase on our website. The bonus Gems will be credited into your account within approximately seven (7) working days.
The special birthday code MUST be utilised during the stated period within the birthday email. In the event that the member did not key in the code whilst making an online purchase and/ or forgot to use the special birthday offer during the stated period, no bonus birthday Gems will be credited into their account. The company reserves the right to forgo any requests to extend the validity of the birthday promo and no disputes will be entertained.
To redeem your Gems, simply login to your online account, navigate to the rewards tab, select and add the desired reward to cart and proceed to checkout.
Should your account remain active with at least one successful online transaction within the one (1) calendar year, your Brilliant Insider Tribe tier will be extended for another twelve (12) months. In the event you do not meet the minimum requirement, your membership will be will be downgraded to the next best category.
Should you have further enquiries, please contact our designated customer service team and they would be delighted to assist you further.
All redeemed products/ vouchers/ discounts are NOT exchangeable or returnable. However, in the event that the product(s) are faulty upon receiving them, members are allowed to contact us and arrange to return the product(s) within five (5) DAYS from the receiving date. The company will replace the prize with something that is of equal value. The product selection will be based on the company’s sole discretion and not done by the member. Any attempt to return the products after the stated duration will not be tolerated and disputes will not be entertained.
Any products/ vouchers/ discounts/ offers redeemed are final and irreversible. The company will NOT be held accountable should the member(s) wrongly redeemed the vouchers/ discounts/ offers.
No. One (1) email address can be registered for only one (1) account.
Every season, we will be sending a special surprise offer to our Ruby & Diamond members. That’s all we can say for now.. hehe